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Shipping and Returns Policy

1. INTRODUCTION

These particular conditions of the online store operated by MINERALES Y FÓSILES, hereinafter MYF are offered as information prior to the purchase process and complement the general terms and conditions that regulate the general use of the website accessible through the completion of Any purchase through MYF necessarily implies acceptance of the general terms and conditions of access and use of the MYF website, as well as these particular terms and conditions, without objection or reservation of any kind.

2.- ORDER PROCESSING:

Orders must be processed by MYF , where the user will be informed prior to the completion of each purchase of the exact amount of each of their orders, including associated shipping costs.

Only people of at least 18 years of age may process orders through MYF . The User who makes use of MYF guarantees that they are at least of said age, as well as the veracity of all the registration data provided to MYF . In any case, the User will be solely responsible for the false or inaccurate statements made and the damages caused to MYF or third parties due to the information provided.

3.-AVAILABILITY OF PRODUCTS:

MYF shows information on product references and available product stocks.

If for any reason it is not possible to supply any of the products that make up an order, MYF will contact the user as soon as possible to inform them of this circumstance and will proceed to refund the amount paid for it. If the order contains more items, MYF will ask the client whether or not they want their order to be processed or prefer to cancel it.

If the unavailability of the product affects the entire order, MYF will proceed to a full refund of the amount paid for the order, including shipping costs that have been charged to it.

4.- GUARANTEES OFFERED:

The products sold have the following guarantees.

In any case, and unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements that are expressed below, unless due to the circumstances of the case, any of them is not applicable:

  1. They conform to the description made by the seller and have the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
  2. They are suitable for the uses to which products of the same type are ordinarily destined.
  3. They are suitable for any special use required by the consumer and user when they have informed the seller at the time of signing the contract, provided that the latter has admitted that the product is suitable for such use.
  4. Present the usual quality and benefits of a product of the same type that the consumer and user can fundamentally expect, taking into account the nature of the product.

In cases of proven non-conformity of the product with the contract, MYF will proceed -where appropriate and as appropriate-, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.

The deadline for reporting a lack of disagreement will be the legal one, which is currently two months from when it became known.

* There are additional fees for orders to the Balearic Islands.

5.- DELIVERY PERIOD.

All our orders are delivered by a courier service, within an approximate period of 1-2 days from the time the merchandise leaves our store in the event that the order is destined for the Iberian Peninsula.

In the case of the Balearic Islands, shipping will take between 2-5 business days.

Shipments are not made to the Canary Islands.

6.- PRODUCT RETURNS – RIGHT OF WITHDRAWAL:

The user has the possibility of exercising their right of withdrawal on the purchase of products made in MYF within a period of fifteen calendar days, by writing an email to hola@mineralesyfosiles.com

In the case of a change, the term drops to 24 hours and you must contact MYF to make it. MYF will accept changes in the Iberian Peninsula and the Balearic Islands.

The products must be in perfect condition, must not have been used and must keep their original labels, as well as their packaging and, where appropriate, documentation and original accessory items, also in perfect condition.

If the return of the product occurs without the original packaging, MYF reserves the right not to return the full amount paid if it is considered that the product has suffered a depreciation.

Returns of products personalized according to the customer's instructions or manufactured, adapted or made from the customer's specifications will not be accepted.

Return shipping costs will be borne by the buyer.

MYF reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.

FORM OF EXERCISE OF THE RIGHT OF WITHDRAWAL:

To proceed to make product returns, you must -within fifteen days after receiving the order-, send an email to the address: hello @ mineralesyfosiles.com _ indicating the affected order number, as well as the product or products to be returned.

Next, MYF will contact you to arrange home collection of the products.

Once the request to exercise their right of withdrawal has been received by the buyer and once in possession of the returned merchandise, MYF will proceed to examine the products received and then the return will be made.

The refund of the amount paid for the purchase of the returned product will be carried out as soon as possible as long as it is an online purchase, within fifteen days of the delivery of the order.

The right of return is excluded for the following products:

  • Products sold as part of a promotion (eg discounts, special offers).
  • Custom products.

The products mentioned above can be returned in case they are defective or come with factory faults. In these cases MYF will be responsible for replacing the product.

MYF reserves the right to reject a return in the event that it is evident that the order procedure has been processed abusively (eg: ordering different sizes of the same product and then returning it).

7.- PRODUCT RETURNS – MANUFACTURER DEFECTS AND/OR TRANSPORT DAMAGE:

The buyer has the possibility of making returns of products received in poor condition (provided that said defects have not been due to improper handling or use by the user), or that have been damaged in transport.

The claim in the event of receipt of a damaged product must be made as soon as possible, and it must occur within 24 hours of receipt of the order so that it can be covered by transport insurance.

MYF reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.

8.-WAY TO MAKE RETURNS:

To proceed to make returns of product with factory defect, it must be sent by email to the address: hello @ mineralesyfosiles.com _ a statement to this effect indicating the affected order number, as well as the product or products to be returned and a detailed list of the defects found in them.

Then, the collection of the returned products will be specified. Except for the defect or tare appreciated, each product to be returned must be found unused and with all its labels, packaging and -if applicable-, documentation and original accessory elements that came with it.

If the return of the product occurs without the original packaging, MYF reserves the right not to return the full amount paid if it is considered that the product has suffered a depreciation.

Once in possession of the returned merchandise, MYF will proceed to examine the products received.

Once the existence of a factory defect has been verified and provided that the aforementioned conditions are met, MYF will proceed to process the replacement of the same with another with identical characteristics before the corresponding manufacturer or distributor.

If it is not possible to replace it, MYF will inform the user of said circumstance and will proceed to pay the user the amount corresponding to the purchase of the product.

In this case, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, always subject to the provisions of these particular terms and conditions.

In the case of receipt of products in poor condition attributable to their transport, and whenever their replacement is not possible, MYF will proceed to pay the user the corresponding amount as soon as possible.

9.- USER CONDUCT:

The use of the Website for:

  • fraudulent purposes, or related to crimes or illegal activities of any kind
    send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual or industrial property rights, including copyrights and trademarks, or confidentiality, privacy or any another right, or is otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political propaganda, publicity, chain mail, mass mailing or any other type of "spam"
  • generate any kind of unnecessary inconvenience or inconvenience

10.- ACCESS AND CONDITIONS OF USE:

Full access to the web pages of the Website requires that you previously register as a user, once you accept the General Conditions.

When you use the Website, you will be responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer to prevent possible unauthorized use of your account.

MYF reserves the right to deny any attempt to access the Website, cancel accounts, delete or modify content, or cancel orders in the event that you breach the applicable legislation, these General Conditions or any Particular Conditions or other terms and conditions or policies.